COVID-19 Update 7th August 20

For customers in AU 🇦🇺

COVID-19 Update Due to the Victorian Government's COVID-19 lockdown restrictions, you might experience pick up and delivery delays. We thank you for your patience.

Sendle's ‘pickup’ service is a safe option if you are self isolating at home or social distancing. Our ‘drop off’ service is also available.
‘Signature on Delivery’ has been changed to ‘Authority to Leave’ to eliminate person-to-person contact.
As an essential service, Sendle is delivering parcels across all states and territories in Australia despite the 'state of disaster' and 'state of emergency' in Victoria.
Due to Victorian Department of Health restrictions on the number of staff working at Victorian facilities, delivery delays can be expected so we thank you for your patience.
Pick up and delivery delays of up to 3 days can be expected on the east coast due to higher than normal parcel volumes and government border controls.
All delivery drivers are wearing face masks and using hand sanitiser when on duty in Victoria and New South Wales.
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. See our full list of temporarily suspended destinations.
Our international parcel ETA’s continue to be impacted:

Zone 1 - New Zealand (10-20 working days)
Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
Zone 3 - Rest of the world (25-30 working days)

For international destinations, there is an additional $2.50 COVID-19 and exchange rate surcharge on all Zone 2 deliveries, and $9.00 on all Zone 3 deliveries.
For some international destinations there is a 2kg maximum for Zone 2 and Zone 3 deliveries.